Saturday, October 15, 2011

Target hits the Target with Zoe Glassman

In June 2009 I wrote of a customer service experience I had at my local Target store.  It was an example of incredible customer service.  Now I would like to share with you an example of an incredible customer! 

What this young lady, Zoe Glassman, exemplifies is how well Target is branded and how well they deliver on their brand.  Target hit the branding jackpot having this television reporter unknowingly select a customer who was the target age for their product line (the new Missoni for Target), has the potential of being a customer for decades to come, and who could articulate the price-value proposition of the brand. 

Target should write a self-help book or success book on branding. And then there is luck! This time Target hit the Target without even trying.  Think Zoe Glassman may have a future as their national spokes person!

Happy shopping.  Remember smart shopping is a wise investment in America's future.  Target delivers on that investment.

Thank you, Andrea T. Goeglein, PhD
DrSuccess@ServingSuccess.com
www.YouTube.com/user/ServingSuccess

No comments:

Post a Comment

10 Minutes of Your Time
20+ Pages of Information About You
A Great Place for a Lifetime of Learning to Begin

Thoughout my consulting career I have never worked with a client and not used the DiSC Profile®. I believe in it so much I used it for my Masters thesis. It is a behavorial instrument that allows you to learn about you. And this online version allows for immediate delievery of your profile for a minimal investment of your time and money. Take a look at the sample report and skip to page 12 to get a flavor for the kind of information you will receive.

The Online DiSC Profile includes all of the features and benefits of the paper-based profile but can be accessed at anytime. Automated scoring and narrative reports will save you time. DiSC access codes are e-mailed within 10 - 30 minutes during normal business hours (9 am - 5 pm PST, M - F).

More information on DiSC Reports »
Sample Report »

Online DiSC Profile:
$27.97 plus $1.50 handling charge